White Oak Utilities Department Mission Statement
"The Utilities Department is dedicated to providing reliable, efficient, and sustainable essential services to our community. Committed to excellence, we aim to deliver high-quality water, sewer, and sanitation services while prioritizing public health, environmental stewardship, and customer satisfaction. Through innovation, collaboration, and continuous improvement, we strive to meet the evolving needs of our residents and contribute to the prosperity and well-being of our city, now and for generations to come."
Responsibilities
The Utility Billing Department handles the accounting, billing, and collection of all customer water, sewer, and garbage billings, connects and disconnects services, and assists customers as needed. These rates are set and approved by the City Council. The water meters are read by a drive-by radio read system once a month. The department is located in City Hall.
New Residential or Commercial Service
New residential or commercial customers must complete an application for new service, a service agreement, and pay a deposit of $125. Letters of credit or payment history is not accepted in lieu of deposit. When service is disconnected, the final bill will be deducted from the deposit and the remainder (if any) will be mailed to the customer. Remember to get your home safety inspection!
Confidentiality Form
Customer utility information, excluding sensitive data, is public record and may be released to the public upon request. Please fill out this confidentiality request form and return with your new service application.
Automatic Bank Draft
Bank drafts are processed on the last working day before the tenth of the month. If the tenth of the month falls on a weekend or holiday, the bank drafts are processed the next business day. Customers wishing to have their utility bill automatically bank drafted or making a change to an existing bank draft need to fill out the Bank Draft Authorization Form and return to the billing office. Please allow 1-2 billing cycles for the change to occur.
Transfer of Service
When transferring service from one address to another, the customer will not need to pay another deposit if they are discontinuing service and beginning service on the same day. If there is a need to keep service on at the previous address before disconnection, the customer will need to put up another deposit at the new address. Any balance or credits remaining after the final bill will be transferred to the new customer account.
Termination of Service
To permanently discontinue utility service, the account holder will need to call or email the utility clerk or request termination in person at city hall. Upon the disconnection request, a final meter read will be submitted for the final billing. The final bill will be deducted from the water meter deposit and any amount remaining will be mailed to the forwarding address on file. If the final bill amount is higher than the deposit on file, the customer will receive a bill and will be responsible for the remaining amount.